Assistance services and Assist'enGare

Station assistance is a free service for people with disabilities (PWD) and people with reduced mobility (PRM).

In the station of departure, this service allows you to be accompanied from the "Assistance Voyageur Handicapé" reception point to your seat on the train.

When you arrive at your destination, you are accompanied from your seat on the train to the station exit, your seat on the connecting train, the station cab rank or any other place of your choice within the station.

The assistance service is intended for :

• holders of a priority ^card1;
• wheelchair users;
• people with mobility ^{difficulties2}.

Transporting non-standard objects does not constitute reduced mobility.

This assistance service is not intended to help passengers with strollers, nor is it a luggage-carrying service.

To benefit from the station assistance service, you must comply with the following conditions:

• arrive at the Assistance Voyageur Handicapé meeting point at the station no later than 30 minutes before train departure (60 minutes before departure for Eurostar London journeys);
• have a valid ticket, corresponding to the journey and date of the request for assistance;
• carry a single piece of luggage weighing no more than 15kg (2 pieces of luggage weighing no more than 15kg each for travel on Eurostar London). Luggage weight can be checked by station agents.
• You can travel with other baggage, within the limits of on-board baggage acceptance rules, but which will not be carried by assistance staff.

Wheelchairs must not exceed 70cm in width, 120cm in length, 145cm in height and 150cm in turning diameter. Weight limit (including occupant and luggage): 300kg for an electric wheelchair, 200kg for a manual wheelchair.

To book, modify or cancel an assistance service, you now have a single point of contact, whatever your train journey - regional, national or international (from France): Assist'enGare.

You can reach Assist'enGare :

• By Internet via the reservation form;
• By telephone every day from 8am to 8pm, on 32 12 and +33 (0)9 72 72 00 92 from abroad (free service + call charge) ;
• Via Rogervoice, our relay center enabling deaf and hard-of-hearing people to speak to our Assist'enGare telephone advisors via an operator-translator. This service is available Monday to Friday from 8:30am to 9pm (excluding public holidays) in French Sign Language (LSF), French Spoken Language (LfPC) and 24/7 in Text Transcription (TT).

Consult Assist'enGare's terms and conditions