Access Plus

3635#45 Accès Plus: the expert line dedicated to disabled and reduced-mobility passengers

Do you have a disability or reduced mobility and would like to book train tickets for you and your companion, get advice on where to sit on board, information on the accessibility of our trains or even offers and services to make your journey easier?

Contact our dedicated Accès Plus expert line:

• Dial 3635#45 and press 2 (free service + cost of a call).
• Every day from 8am to 8pm.

Rogervoice

Are you deaf or hard of hearing?

Our line can be reached via a relay center, a tool adapted to the deaf, managed by Rogervoice. It enables deaf and hard-of-hearing people to talk to Accès Plus and OUIGO telephone advisers via an operator-translator. This service is available Monday to Friday from 8.30am to 9pm (excluding public holidays) in Langue des Signes Française (LSF), Langue Française Parlée Complétée (LfPC) and 24/7 in Text Transcription (TT).

To contact the relay center, several links are available:

• To contact our TGV-INTERCITÉS Accès Plus expert line: Access Rogervoice Accès Plus
  
• For your travels with OUIGO: Access Rogervoice on ouigo.com

Appointment Service

Would you like a personal consultation with one of our advisors?

Simply :

• select the point of sale of your choice from those proposed;
• specify the reason for your appointment: purchase a ticket for travel in France or abroad (except OUIGO, Transilien, Eurostar Family), exchange or cancel your ticket;
• choose the date and time that suits you best.

Once you've entered your details, you'll receive a confirmation email.

PMR/PSH discounts and guide

Are you disabled?

Discounts are available depending on your situation:

• Do you have a French inclusion mobility card (CMI)?
  Depending on the details on your card, you can offer your companion a special fare.
• Do you have a card reserved for disabled persons or war pensioners?
  You can benefit from discounts for yourself, depending on your situation.
• Are you an additional companion (other than a guide) for a disabled person in a wheelchair?
  You can benefit from a 30% reduction on the Leisure fare of the day if you travel in the same car as the disabled person (TGV INOUI ticket in^1st class for travel within France).

Senior Advantage Card

Are you 60 or over and travel occasionally on TGV INOUI, INTERCITÉS and TER trains in France and Europe?

The Senior Advantage Card is for you!

Enjoy discounts on Second and First Class travel every day of the year, even on peak travel days.

MAX SENIOR subscription

Are you over 60 and flexible when it comes to travel?

With the Max Senior subscription, for €79 a month, you can travel free of charge in second class on TGV INOUI, INTERCITÉS and OUIGO trains.

In order to benefit from adapted seating on trains, wheelchair users (UFR) must specify this at the time of booking.

In addition, on OUIGO, if the subscriber wishes to travel with a companion, he/she must contact the OUIGO Customer Relations Center via the contact form on the OUIGO website.

My Baggage service

A simple, practical, no-holds-barred and fast service to send your luggage so you can travel light and worry-free on board our trains.

TGV-INTERCITÉS will collect your baggage from your home or from one of our 20,000 relay points. Your luggage is delivered when and where you want it.

If you are disabled or have reduced mobility, you can benefit from :

• a 15% discount if you book a PRM assistance service with Assist'enGare;
• a negotiated rate for transporting a wheelchair.

Junior & Cie

The INOUI TGV service that accompanies your children on the train!

Does your child aged 4 to 14 need to take the train alone?

Take advantage of the Junior & Cie accompaniment service, which is also available for children with special needs (wheelchairs, mental disorders, etc.).

They'll enjoy a safe, animated trip in a supervised group:

• a team of professional entertainers (BAFA holders) ;
• games and creative workshops on board;
• one activity leader for a maximum of 11 children.

Reservations must be made between 3 months and 4 days before departure, by internet or telephone. This service is only available for direct journeys, without connections and without changing stations.

For organizational and safety reasons, it is necessary to inform us of any disability at the time of booking. Children requiring special care or medical assistance cannot be accommodated on Junior & Cie. Please note that children must be able to use the toilet independently. A dedicated person is provided to accompany a child with a mental or motor disability. If the child travels in a non-folding wheelchair, he or she has a dedicated attendant and travels in the dedicated UFR seat in first class.

Home + Train

TGV INOUI, Senior Compagnie & Libelia have teamed up to offer the Domicile + Train service, enabling the most vulnerable to travel with complete peace of mind. Three types of assistance are available (which may or may not be combined):

• from home to the departure station ;
• during train travel ;
• from the arrival station to home.

As a person with a disability or reduced mobility, take advantage of :

• drivers trained to provide assistance adapted to the needs of people with disabilities;
• the help of a companion for specific needs, such as assistance with meals.

Station assistance service

Are you planning to take the train but have reduced mobility?

Benefit from free assistance when boarding and disembarking trains.

Your assistance is provided from the meeting point at the station, at least 30 minutes before departure, to your seat on the train, and on arrival, from your seat on the train to the station exit, or the accessible meeting point at the station, or the cab rank or connecting train.

The service also includes carrying your luggage (a single piece of luggage weighing a maximum of 15 kilos, with no additional weight or number of items).

We advise you to book your assistance: as early as 90 days before the date of your journey, and no later than 24 hours before your train's departure time, by contacting Assist'enGare.

This way, you're guaranteed assistance on the train you want.

If you do not have a reservation, you can come to the station on your own to travel by train, but the assistance service is not guaranteed.

On-board equipment

Discover the equipment that enhances your comfort when traveling with TGV INOUI, INTERCITÉS and OUIGO.

TGV INOUI and INTERCITÉS trains are equipped to welcome customers with disabilities and reduced mobility.

All trains have at least two wheelchair spaces, with an attendant's seat nearby.

Audible and visual announcements, contrasting signage that can be understood by all, adapted toilets and door location aids complete the system, depending on the type of rolling stock used.

My "Onboard Announcements" visual assistant

For deaf and hard-of-hearing passengers, the "Onboard Announcements" visual assistant is a very useful feature on trains without information screens.

It transcribes all audible announcements made on board the train: platform number, train changes, connections, announcements made by the conductor.

Available free of charge, simply activate the feature from the SNCF Connect application.

ACCEO

Are you deaf or hard of hearing?

With ACCEO, the free communication solution offered by SNCF group partner ACCEO-TADEO, you'll save time and have a smoother exchange than with traditional paper and pencil!

An application on the agent's or passenger's smartphone puts you in touch with an interpreter in less than 30 seconds.

You can choose from 3 modes of communication
modes of communication:

• French Sign Language (LSF),
• Langue Française Parlée Complétée (LfPC)
• or instant written transcription.

Outside service opening hours, automatic transcription is available.

A real dialogue via telephone can thus be established to communicate serenely in the station with our sales and boarding agents, or on board our trains with our conductors.

The TGV INOUI portal

Once connected to the on-board wifi, you can access services and content during your journey on the TGV INOUI Portal, and enjoy a comfortable on-board experience.

You can access a wide range of services and free content throughout France, to entertain young and old alike during your journey.

Self-service catering for unaccompanied wheelchair passengers

A new service for wheelchair passengers is available on TGV INOUI: self-service catering.

This service is intended for unaccompanied wheelchair users (UFR) traveling in a dedicated seat or transfer seat.

It makes the on-board catering offer accessible to wheelchair users who are unable to get to the Bistro TGV INOUI and have no companion to help them.

To take advantage of this service, simply place and pay for your order online by logging on to the train via lebistro.tgvinoui.sncf or the TGV INOUI Portal.
The order is only available on board, as soon as the train departs.

Le Bistro TGV INOUI

The catering offer is evolving to offer even more gourmet delights and conviviality, with a menu inspired by French bistro classics. Enjoy a convivial moment over coffee or lunch as the scenery flies by. Our baristas welcome you in car 4 or 14 at Bistro TGV INOUI.

To save time, order your meal online and collect your purchases without waiting in the priority queue. Meal reservations are possible from 72 hours before train departure to 20 minutes before train arrival at your final destination station.

Please note that a mobile catering service is available on INTERCITÉS trains.